Returns & Refunds Policy

You have the right to request a return or exchange within fourteen (14) days from the exact date you received your parcel from our local delivery agent. To be eligible for a return, your item must be:

• Unused, unworn, and in the same pristine condition that you received it.
• In its original, undamaged packaging with all manufacturer tags, manuals, and accessories attached.
• Free from any signs of usage or physical modification.

Exchanges: To request an exchange rather than a refund, follow the same process outlined in Section 3. Once your original item passes inspection, we will ship the replacement item at no additional shipping cost, provided it is of equal or lesser value. If the replacement item is of greater value, you will be charged the price difference before it ships.

Due to international health, safety, and hygiene regulations, the following categories are strictly excluded from our standard return policy:

• Personal care items, intimate apparel, and opened beauty tools.
• Customized or personalized items manufactured to specific customer orders.
• Final sale clearance items clearly marked as non-returnable at checkout.

Special note on electronics: The standard 14-day change-of-mind window in Section 1 applies to unopened electronics in original factory-sealed packaging. Separately, claims for a proven internal manufacturing defect may be submitted within thirty (30) days of delivery, consistent with the warranty terms in our Terms & Conditions.

To initiate a return, you must follow our centralized local clearance protocol. Do not attempt to ship packages back to China.

• Submit a request: Contact our support team at support@shoplendo.com or through in-account order support. Provide your order number, a brief description of the issue, and clear photographs of the product and its packaging.
• Local agent inspection: Once our team approves the initial request, we will authorize our dedicated local delivery firm under contract with Shoplendo to collect the item or provide you with a drop-off address at our Beirut distribution hub.
• Physical audit: Our Beirut distribution hub team will physically inspect the product to verify its condition and authenticity against our database.
• Outcome of audit: If the item does not meet the return criteria outlined in Section 1, the return will be rejected, and the item will be returned to you at your own cost, or held for collection at our Beirut distribution hub for thirty (30) days before disposal. If you disagree with the audit outcome, you may request a second review by emailing support@shoplendo.com within seven (7) days of notification, along with any additional evidence supporting your claim.
• Partial returns: If your order contained multiple items and you are returning only some of them, the original shipping fee will not be refunded unless all items from that shipment are returned, or the return is a result of a Shoplendo error as described in Section 6.

Please note: For change-of-mind returns within the 14-day window, the customer is responsible for any domestic transportation or drop-off costs incurred to deliver the item to our Beirut distribution hub.

Once our local agent confirms that the item meets all return criteria, a refund will be authorized. Returns are typically inspected and processed within five (5) business days of arrival at our Beirut distribution hub, after which the applicable refund method below will apply.

• Card payments: If you paid digitally via credit or debit card, the refunded amount will be credited back to your original payment method in the original transaction currency. Card issuers and payment processors (such as Areeba) can take 5 to 10 business days to reflect the balance on your statement.
• Cash payments: If you paid in cash at our Beirut office, refunds will be processed in person at the same office. A signed receipt will be issued, and the refund will be recorded in our accounting system.
• Unavailable payment method: If your original payment method is no longer valid or accessible (e.g., an expired or cancelled card), please contact support@shoplendo.com. We will work with you and our payment partner to arrange an alternative refund method, which may require additional identity verification.
• Please note: Original shipping fees, customs duties, and local delivery handling charges are non-refundable unless the return is a direct result of a Shoplendo error (e.g., wrong item or defective product shipped).

Order cancellation: You may cancel your order for a full refund within twelve (12) hours of payment, provided the order has not yet been processed and dispatched from our sorting facility in China. Once dispatched, orders cannot be cancelled; you may initiate a standard return once the item is delivered, as described above.

We closely monitor the quality control of our Chinese suppliers through our dedicated export agents. However, if a product breaks during international transit:

• You must report the damage within 48 hours of receiving the parcel.
• Submit clear video and photo evidence showing the package opening and the defective state of the item.
• Upon validation, Shoplendo will dispatch a free replacement product or issue a full 100% refund, including all shipping fees, without requiring you to pay any local processing surcharges.

This section also applies if you receive an item different from what you ordered.

This Returns & Refunds Policy forms part of, and should be read together with, our Terms & Conditions, including its governing law and dispute resolution provisions under the laws of Lebanon.

For any questions regarding our returns infrastructure, customs protocols, or to track an active refund request, please contact our global operations team:

Shoplendo, operated via Global Enterprise (Lebanon, registration No. 3777236).